When a new store is set to open on the high street there are a number of procedures in place to ensure that it can provide the ultimate customer experience. For high-end retailers in particular, an inspector often visits to check that the store is ready to begin trading. Staff are trained and processes and rules are enforced before trading begins. So, if this is the case for physical stores, why isn’t the same applied to online retail?
The robot is no stranger to heavy industry, but its virtual co-worker, robotic process automation (RPA), is only just beginning to find a place within the industrial sector. The technology’s clever software robots can fulfil repetitive and time-consuming tasks, and offer a multitude of benefits from improved accuracy to cost-savings.
However, with RPA failures a common occurrence in its early adoption, it’s clear that initial implementation of the technology has not proved to be smooth sailing for many businesses.
So why do so many RPA projects fail?
Digital transformation is upon us and no more so than with the rise of 5G technology. But, if history has taught us anything, it’s that rapid technology advances and adoption is a double edged sword – it can build and destroy equally as fast. As a recent Gartner report found, in less than a year two-thirds of organisations plan to deploy 5G, making it imperative that they prepare for a fresh wave of both opportunities and challenges set to be unleashed on a global economy already in a state of flux. Discover the five ways that 5G could have an impact on your business.
Retailers are under pressure to add features that work across multiple devices and platforms. Too often their testing process is designed to determine whether something works, rather than whether it does what the customer expects and wants.
Stealth mode is never a good idea: It’s hard enough to get people to listen to you without not telling the market anything! When I first launched Apama we were advised to go into stealth mode (I ignored that advice) as some advisors were worried that people might copy the solution or that we might not be able to meet the demand. In my view, these are good potential problems to have. It’s important to remember that it’s challenging enough to raise awareness and communicate your message when you are not in stealth.
Recognizes the best tool for supporting collaboration between Development and Operations. Can include tools for logging, performance monitoring and measurement, automation, security, configuration management, testing, collaboration, release management, database management, deployment, event managers, alerting and other software development tools.
What is robotic process automation (RPA)? What kinds of tasks can it handle? Here’s a primer for IT and business leaders – and anyone needing to demystify the concept
The internet of things is transforming how we work and live. By 2030, the number of connected IoT devices worldwide will jump 12% on average annually, from 27 billion in 2017 to a staggering 125 billion in 2030. This means that there will be nearly five times more devices and sensors to manage, each of which is producing a vast amount of data.
Antony Edwards, COO of Eggplant, discusses the importance of testing new software and technology, especially when lives at are risk
When it comes to space exploration, there is a lot to take into consideration. From take-off to landing, a single flight takes many years of preparation. Space is arguably the harshest and most extreme environment, with an unimaginable volume of computers and technology. Add to that, exposure to extreme conditions, materials and equipment sent to space must be sophisticated enough to withstand these pressures and continue working as expected.
Digital twins continue to gather steam, with Gartner predicting the use of digital twins to triple by 2022. A digital twin is a digital representation of a physical object or system. They are being widely used within supply chain management to track items as they move across companies, also using blockchain technology, and within automated factories to track wear and tear and perform predictive maintenance to reduce downtime.
Our team has compiled some of the most likely trends they think have the potential to disrupt the tech industry in the next 12 months.
Antony Edwards, COO of customer experience optimisation specialist Eggplant, says that Brexit will present challenges to the UK tech sector, but it’s resilient enough to surmount them.
What do industry leaders predict for performance monitoring in 2019? Antony Edwards weighs in.
The internet of things has penetrated every aspect of our lives, and it’s transforming how we test and develop software. With the IoT market projected to be worth $1,490.31 billion by 2024, this explosive growth is set to continue. However, testing procedures and processes are not ready to test IoT and, if no change occurs, it’s likely to result in delays in deployment, updates and user acceptance.
John Lewis website seems to have gone down as they failed to cope with the flow in Black Friday traffic, according to a message on the site.
Leadership insight interview with Dr John Bates, CEO, Eggplant.
Before, during and after the cloud migration, testing has been essential to Auto Trader's infrastructure
Customer Experience Magazine
Today, customer data, knowledge, and insights are more valuable and of more strategic importance than ever before. Customers have more options, greater access to pricing information, and greater means to share their experiences with others, both good and bad, yielding more power, choice, and influence than ever before.
As the holiday shopping season looms on the horizon, retailers are running out of time to ensure that their website is ready to cope with the anticipated surge in traffic.
Eggplant has announced new enhancements to its Digital Automation Intelligence Suite. The new capabilities aim to help with modeling and automating complex systems, identifying problems in tests, and automating usability testing.
Software Testing News
Eggplant, the provider of user centric, intelligent testing and performance solutions, have developed the latest enhancements to its Digital Automation Intelligence Suite, according to a recent press release.
Eggplant, the customer experience optimization specialist, today announced the latest enhancements to its Digital Automation Intelligence (DAI) Suite.
Software testing and monitoring specialist Eggplant is increasing its focus on customer experience optimisation with the latest upgrade to its Digital Automation Intelligence Suite.
Deepens AI capabilities for automating complex digital products and diagnosing problems; adds capabilities for automated usability testing.
Business Computing World
Eggplant, the customer experience optimization specialist, today announced a series of new global customer wins, international expansion and growth in the US, European, Asian and Australasia markets.
Award-winning customer experience optimization specialist is disrupting testing market with AI-driven CXO vision, and adding significant headcount to support customers globally.
Tech Market View
Great British Scaleup Eggplant has launched a Robotic Process Automation (RPA) offering as it continues to develop its testing solution.
The tool leverages Eggplant’s Digital Automation Intelligence capabilities, which, according to the company, “can automate anything a person can do.” This includes recognition of screen images and text, as well as driving any application through keyboard and mouse inputs or through APIs.
The rise of artificial intelligence is providing business with new ways to work. One trend is moving towards robotic process automation (RPA), a business process automation solution used to cut costs, reduce errors, and speed up processes, according to Gartner.